Making Technology Work
Even to the most casual observer, it is apparent that technology has
developed our horizons further than could have been imagined a decade ago.
This technological information revolution mirrors in many ways the
transportation revolution of the 1820’s with the first steam engine, which
heralded the industrial revolution. The modern day equivalent is the
‘information age’.
Any successful Speech & Language Therapist (SLT) will wish to embrace and
develop with whatever the ‘information age’ has to offer. There is a whole
spectrum of manufacturers producing hard and software – a mind-boggling
array difficult for the busy SLT to keep abreast of.
We are fortunate at
Treloar College that we have the opportunity to exploit this information
age. Available to us is a wide range of alternative and augmentative
communication (AAC) electronic aids ranging from Lightwriter to Dynavox and
Pathfinder. As the manager of the SLT service at Treloar College I was
interested to see if other SLTs were as fortunate.
In Australia back in
the mid 1990’s, two researchers (Ballandin & Iacono) had set about finding
out how much their Australian SLT colleagues knew about and used high tech
AAC. So I was fortunate to be able to reduplicate their work, although
adapted for a British based audience. At random, 500 British based SLTs
were sent a questionnaire designed to take just 15 minutes of their time.
The questionnaire firstly asked about their current caseload, types of
communication problem and age of their clients, in what sort of setting they
were based and their geographical location, time since qualifying, where
they had trained, what sort of employer they had and whether they were part
or full time. The second set of questions asked about experience, perceived
knowledge of symbols, signing and high tech communication aids, access to
information and support as well as training prior to and after qualifying.
To my surprise and
mixed with some horror as I realised the enormity of the task I had taken
on, 320 SLTs replied with completed questionnaires. After hours taping in
the information into the computer at home, I was able to produce figures and
finally answer the questions I had set out to ask. After evaluating the
figures I was confident that I could make a few conclusions. In essence the
overall picture was very similar to the Australian survey so nothing new or
startling to explain.
In summary SLTs who
worked with four or fewer communication problems were more likely to
prescribe any form of high tech communication aid. Those who were working
with adults and were also hospital based were much more likely to prescribe
high tech AAC as opposed to their colleagues working with children.
Interestingly those employed in the Voluntary Sector were more likely to
prescribe high tech AAC unlike those working for an LEA or the NHS.
Training opportunities appeared to be limited to what the suppliers of high
tech AAC equipment provided and most of the SLTs in this survey felt that
their undergraduate training had consisted of a few hours and for many was
focused on symbol and signing systems with no experience working with or
even chatting to an AAC user. There appeared from the SLT’s responses to be
a trend away from including AAC in their undergraduate training – those that
qualified 3 to 5 years ago seemed to access some sort of AAC awareness
unlike those that qualified 1 to 2 years ago. It came as no surprise that
SLTs rated themselves better able to use and more knowledgeable in using
signing and symbol systems than high tech forms of AAC.
Having reflected on
the answers and figures that quantified the responses, I felt that I was
indeed lucky to work where I could easily access a range of equipment and
get the best system sorted and supplied for the young adults that attend
Treloar College. It is not surprising though that I am in that fortunate
work setting - my survey showed that those who worked with adults, had four
or fewer communication problems and were employed by a charity were the most
likely to prescribe any form of AAC!
The
patchy picture of knowledge and access to support and impartial, unbiased
training that emerged from my survey needs to be changed if people with
communication impairment whatever their age, particular problem or ability
to access whatever sponsored service can be presented with every available
option including high tech AAC. In the course of my career, technology has
advanced enormously and radically altered the way in which I work. I have
embraced these changes as have many others, in many instances without
realising. Technology could provide solutions for a wider audience than
just the physically disabled and as the technology is so increasingly used
by industry, business and personal users, the associated high costs ought to
reduce. Who can predict what the range of Wireless Application Protocol (WAP)
technology will bring in the way of solutions for individual with
communication impairment but I have some ideas and I hope that others will
embrace & develop those ideas.
There is a vast range
of communication aid systems that use modern information technology.
Getting the right equipment for an individual with communication impairment
is not straightforward. Training and expertise are needed to train the
individual to sue the modern technology to gain maximum benefit and
communicate effectively. From the survey carried out there would seem to be
patchy knowledge and experience of communication aids. As the array of aids
increases as well as what they can do, it is essential to train SLTs
unfamiliar with this clinical technology so that neither they nor their
clients are disadvantaged.
Reference
Ballandin, S., Iacono, T., (1998), AAC & Australian speech pathologists:
report on a National Survey, AAC, 14, 239-249.

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